Black Anchor Fleet
Terms and Conditions
Last updated: August 2026
Rental terms, payments and the Black Anchor Fleet Rental Notifications messaging program.
Payments, deposits and refunds
When you reserve a vehicle, your security deposit is charged to your card at that time. Your weekly rent is charged separately when you pick up the vehicle. Rentals are billed in whole weeks — an early return still pays for the full week. Your card is stored securely by our payment processor; Black Anchor Fleet never stores your card number.
Authorization to charge your card
By saving a card, you authorize Black Anchor Fleet to charge it for the weekly rent when you pick up your vehicle, any rental extension you request, and any late, cleaning, or damage fees that exceed your security deposit. These charges are made through our payment processor using a secure token — we never hold your card details.
Cancellations
If you cancel a reservation before pickup, a non-refundable reservation fee is retained and the remainder of your deposit is refunded to the original card. The fee amount is shown before you pay and again before you confirm a cancellation. If Black Anchor Fleet cancels — for example, if no vehicle is available — your deposit is refunded in full with no fee.
Returns and your deposit
After you return the vehicle, your deposit is refunded minus any late, cleaning, or damage charges that apply. Refunds typically take 5 to 10 business days to appear on your statement, depending on your bank. If charges exceed your deposit, the difference may be charged to your card.
Program description
By opting in to the Black Anchor Fleet Rental Notifications program, you agree to receive recurring SMS text messages from Black Anchor Fleet related to your driver account and vehicle rental. These are transactional and account-notification messages, including application status updates, vehicle pickup and return reminders, rental extension and swap confirmations, payment receipts, and document expiration alerts. This is not a marketing program.
How to opt in
You opt in during the Black Anchor Fleet driver application, where you provide and verify your mobile number and agree to receive SMS notifications. You may also text START to our number to opt in.
Message frequency
Message frequency varies and depends on your rental activity (for example, application updates, pickup and return reminders, and payment receipts).
Message and data rates
Message and data rates may apply. These charges are set by your mobile carrier and are your responsibility. Black Anchor Fleet does not charge you for receiving these messages.
How to opt out
You can cancel the SMS service at any time by texting STOP to our number. After you send STOP, we will send you a message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, opt in again as described above.
How to get help
If you are experiencing issues with the messaging program, text HELP to our number for assistance, or email us at it@blackanchorfleet.com. Carriers are not liable for delayed or undelivered messages.
Privacy
For information about how we handle your data, see our Privacy Policy.
Contact
For any question about this messaging program, email it@blackanchorfleet.com.
SMS Opt-In
Drivers opt in to SMS notifications during the Black Anchor Fleet driver application, at the “Phone verification” step. After entering their name, email, and phone number, the applicant checks a consent box before any code is sent. The exact consent language shown at that step is:
I agree to receive account and rental notifications (application updates, pickup/return reminders, and document alerts) by SMS from Black Anchor Fleet. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help. See the SMS Terms and Privacy Policy.
Only applicants who check this box receive SMS messages. Consent is confirmed via a one-time verification code sent to the number provided. Applicants may also text START to our number to opt in. We do not purchase phone numbers or share them with third parties. A screenshot of the opt-in step is shown below.
These messaging terms are provided for transparency and carrier compliance and are pending legal review.